Return Policy
At Kidozi, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and refund process.
Return Eligibility
Products are eligible for return if they meet the following conditions:
- Within 30 Days: Return request must be made within 30 days of delivery
- Unused & Unwashed: Products must be in original, unused condition
- Original Packaging: Items must be in original, undamaged packaging
- Tags Intact: All original tags and labels should be attached
- No Signs of Use: No wear, stains, or damage from use
Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items
- Customized or personalized products
- Items purchased more than 30 days ago
- Used, washed, or damaged items
- Items without original packaging or tags
- Made-to-order products
- Gift card purchases
How to Return a Product
Follow these steps to process your return:
Contact Support
Email us at hello@kidozikids.com with your order number, product details, and reason for return.
Receive Return Authorization
We'll review your return request and send you a return authorization number (RMA) within 48 hours.
Pack & Ship
Pack the item securely in original packaging and ship to the address we provide (with your RMA number).
Inspection
Once we receive your return, we'll inspect the item to verify it meets return conditions (2-3 business days).
Refund or Exchange
Upon approval, we'll process your refund or send a replacement item at no additional cost.
Refund Timeline
Here's what to expect after we approve your return:
| Step | Timeline | Details |
|---|---|---|
| Return Received | Upon Arrival | You'll receive a confirmation email when your package arrives |
| Inspection | 2-3 Business Days | Our team will inspect the item for condition and eligibility |
| Approval/Rejection | Same Day as Inspection | You'll be notified of approval or rejection |
| Refund Processing | 5-7 Business Days | Refund is processed to your original payment method |
| Refund Appearance | 7-14 Business Days | Refund appears in your account (depends on your bank) |
Return Shipping Costs
We cover return shipping for:
- Defective or damaged items
- Items not matching the description
- Incorrectly shipped items
- Manufacturing defects
Customer covers return shipping for:
- Change of mind returns
- Size exchanges (unless our error)
- Returns initiated by customer
Exchanges
Need a different size or color? We make exchanges easy!
- Free Exchanges: Exchange for different size/color at no charge
- Return & Reorder: Return the item and place a new order with any applicable discount
- Same Value: Exchange for products of equal or greater value
- Quick Process: Usually processed within 7-10 business days
Defective or Damaged Items
If you receive a defective or damaged item, we'll make it right:
- Report Immediately: Contact us within 7 days of delivery
- Provide Photos: Send clear photos of the defect
- Full Refund: Get a complete refund or replacement, your choice
- Free Return: We'll provide a prepaid return label
- Rush Replacement: New item shipped immediately upon approval
Bulk Order Returns
For B2B bulk orders, our return policy includes:
- 30-Day Return Window: Standard returns accepted within 30 days
- Quality Guarantee: Full refund for manufacturing defects
- Damage Claim: Report damaged shipments within 48 hours
- Bulk Discounts: Custom terms may apply to large orders
- Account Manager: Dedicated support for bulk order issues
